This Privacy Policy describes how EM Management, LLC dba FieldScout ("FieldScout," "we," "us," or "our") collects, uses, discloses, and safeguards your personal information in connection with your use of our Services. By accessing or using our Services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We collect personal information when you use our Services, including when you register an account, submit data, contact support, or otherwise interact with the platform. Categories of data collected may include:

• Identifiers: Name, email address, phone number, company affiliation, and IP address.
• Professional information: Job title, certifications, and submitted inspection or permit records.
• Communications and attachments: Information submitted through support or messaging features.
• Device and technical data: Browser type, operating system, location information, and usage logs.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve our Services.
• Process transactions and provide customer support.
• Analyze trends, usage, and performance.
• Communicate with you about updates or new features.
• Comply with legal obligations and enforce our agreements.

3. Legal Basis for Processing

We process personal data under the following legal bases:

• Performance of a contract: To deliver Services as agreed.
• Legal obligation: To comply with applicable laws and regulations.
• Legitimate interests: To maintain and improve our Services and protect against misuse.
• Consent: Where required by law, we will obtain your consent for specific uses of your data.

4. Sharing and Disclosure of Information

We may share your personal data with:

• Third-party service providers who support our operations (e.g., cloud hosting, analytics, communication tools).
• Legal authorities if required to comply with legal processes or protect rights.
• A successor organization in the event of a merger, acquisition, or sale.

We do not sell your personal information under any circumstances.

5. International Transfers

Your personal data may be transferred to and processed in the United States or other jurisdictions with different data protection laws. When applicable, we rely on Standard Contractual Clauses or equivalent mechanisms to safeguard such transfers.

6. Your Rights

Depending on your jurisdiction, you may have the right to:
• Request access to your personal data.
• Request correction or deletion of your data.
• Object to certain processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.
If you are located in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority. To exercise your rights, contact us at support@fieldscout.io. We may request additional information to verify your identity.

7. Data Security

We use administrative, technical, and physical safeguards to protect your data, including:
• Encryption of data in transit and at rest.
• Role-based access controls.
• Regular security assessments and monitoring.

While we take reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. Upon request, we will delete or anonymize your personal data unless we are legally obligated to retain it.

9. Cookies and Tracking Technologies

FieldScout uses cookies and similar technologies to operate the platform, enhance user experience, and analyze usage. Cookies may be essential (e.g., for login), functional (e.g., to remember preferences), or analytical (e.g., Google Analytics). You may adjust your browser settings to disable cookies, although some features may not function properly.

10. Children’s Privacy

The Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

11. Sensitive Data

We do not intentionally collect sensitive personal information such as government-issued ID numbers, health records, biometric data, or financial account information. Please refrain from submitting such data through our Services.

12. California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA/CPRA):
• To know what categories of personal information we collect, disclose, or sell (we do not sell).
• To request deletion of your personal data.
• To opt out of sale or sharing of personal information (not applicable).
• To receive non-discriminatory treatment for exercising your rights.

To make a request, contact us at support@fieldscout.io.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the platform or by email. The revised policy will be effective as of the published date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, you may contact us at:
support@fieldscout.io